NRCS Business Applications Satisfaction Assessment
This live event has Ended. Most events are recorded and available for on-demand viewing usually within a week of their live showing. Once the recording is available, a 'View On-Demand' button will be available from this page. Please check back then!
Webinar Details
When:
May 23, 2022 12:00 am US/Eastern
Length: 00:57 (hh:mm)
This live event has Ended. Most events are recorded and available for on-demand viewing usually within a week of their live showing. Check back then!
Presenter(s):
- (i) Denise Robison, Business Architect and Assessments Lead - Science Applications International Corporation (SAIC)
- (ii) Gary Paxson, Business Architecture Program lead - Science Applications International Corporation (SAIC)
Virtual Event Format:
Group Viewing Available:
Denise Robison and Gary Paxson from Science Applications International Corporation (SAIC) discuss the NRCS Business Applications Satisfaction Assessment and how employee feedback is used to improve the various business tools, including FOTG, CD, CART, eDirectives, etc. Tony Harvey, Government Product Owner of the Field Office Technical Guide (FOTG) provides examples of how user comments have led to enhancements to the FOTG.
This webinar features an overview of NRCS’s annual Business Application Satisfaction Assessment. The presenters discuss several points of interest regarding past and planned assessments we think you’ll find both informative and practical, including: • A brief history of Info-Tech and their range of diagnostic assessment products in use at FPAC • What makes NRCS’s assessment unique, and why is it important to you and the agency • Who the assessment is sent to and the importance of participation, especially comments • An example of how assessment feedback was used from last year’s results (FOTG) • Changes for the 2022 assessment, launch dates, and when results will be available • Where to find assessment information online - services Denise and Gary can provide and how to request them Anthony Harvey then discusses how feedback from the assessment has been, and is currently being used to guide development work on the Field Office Technical Guide.
Loading